Privacy Policy

Last Updated: July 2025

1. Introduction

Dipak Dairy & Sweets ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our WhatsApp Business services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Delivery address and location information
• Order history and preferences
• Payment information (processed securely through third-party payment gateways)
• Communication records from WhatsApp Business

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Improve our products and services
• Send promotional offers (with your consent)
• Comply with legal obligations
• Ensure the security of our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (delivery partners, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• WhatsApp Business: Information shared through WhatsApp Business is subject to WhatsApp's privacy policy

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights (Under Indian Law)

Under the Information Technology Act, 2000 and other applicable Indian laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Withdrawal: Withdraw consent for marketing communications

8. WhatsApp Business Integration

When you interact with us through WhatsApp Business:

• Your messages and contact information are processed by WhatsApp
• We may store your contact details and conversation history for customer service purposes
• WhatsApp's privacy policy applies to data processed by their platform
• You can block or delete our WhatsApp Business number at any time

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Information

14. Grievance Officer

As required under Indian law, we have appointed a Grievance Officer to address your privacy concerns:

Name: [Grievance Officer Name]
Email: grievance@dipakdairy.com
Address: Same as above